10% discount from 300 euros

Customer service

Help will always be given to those who ask for it

If you encounter any problem with ordering, selecting the right product length or payment, just give our customer service a call to take your hand and do things step by step. Or send your request and address/delivery details by email and we create the order offline. We'll notice if you have accidently ordered twice or more and we will contact you to settle things. If you have made a mistake or want to change the order in any way (before it shipped), just contact us and we help correct it.

Payment

You can directly pay without creating an account. You can pay securely via iDEAL (The Netherlands), Apple Pay, Google Pay, Klarna Pay Later (The Netherlands, Belgium, Germany, Austria, Finland), Bancontact (Belgium), KBC / CBC Payment Button (Belgium), Belfius Direct Net (Belgium), Sofortbanking, credit cards Visa, Mastercard, American Express, Cartes Bancaires, CartaSi, Maestro, Paypal, IBAN bank transfer (prepay), Giropay (Germany), EPS (Austria) and Przelewy24 (Poland).

Shipping and Delivery Information

The products are shipped from the Netherlands. Shipping by PostNL, the fast and secure European Parcel Services with local partners for the last mile. PostNL can have local partners like Hermes for Germany, DPD for France and Yodel for United Kingdom. We provide you both the PostNL and the local partners tracking links. For delivery a reception signature is required (outside Netherlands). We put your provided telephone number on the packages as part of the delivery address to help resolve issues.

Pickup at DPD parcelshop

If available in your country, you can have shipping to a DPD Pickup parcelshop to never miss a delivery. Please request DPD parcelshop delivery with a remark at the checkout. You can also make an inquiry to the customer service before placing the order.

Please read your European consumer rights for online shopping: http://europa.eu/youreurope/citizens/consumers/shopping/

Check the estimated transit times: https://www.internationalparceltracking.com/#/search

Shipping rates to home and work address based on cart value including tax.

Waarde winkelwagentje (inclusief BTW)

Cart value (including VAT)

Artikel Betrag (inkl. Steuern)

Valeur du panier (TVA incluse)

€1+ €100+
AUT - Austria € 15,13 same
BEL - Belgium € 6 same
BGR - Bulgaria € 29,65 same
CZE - Czech Republic € 18,15 same
CYP - Cyprus € 29,65 same
DEU - Germany € 9,08 same
DNK - Denmark (excluding Faroe Islands and Greenland) € 15,73 same
ESP - Spain (including Balearic Islands, excluding Canary Islands) € 16,94 same
EST - Estonia € 29,65 same
FIN - Finland € 21.78 same
FRA - France (including Corsica, excluding Andorra) € 15,13 same

GBR - Great Britain (including Northern-Ireland, excluding Gibraltar and Channel Islands)

Delivery Duty Unpaid (DDU). The buyer is responsible for import duties and fees.

Delivery only for orders above GBP 135 (EUR 160) due to import regulation.

Not Applicable € 20,88 per package
GRC - Greece € 29,65 same
HRV - Croatia € 29,65 same
HUN - Hungary € 21,78 same
IRL - Ireland € 20,87 same
ITA - Italy (excluding San Marino en Vatican City) € 16,94 same
LIE - Liechtenstein € 53,78 per package same
LTU - Lithuania € 22,45 same
LUX - Luxemburg € 12,71 same
LVA - Latvia € 29,65 same
MCO - Monaco € 14,82 same
MLT - Malta € 29,65 same
NLD - Netherlands € 6 same
POL - Poland € 21,78 same
PRT - Portugal (including Azores and Madeira) € 18,76 same
ROU - Romania € 29,65 same
SVK - Slovakia € 18,15 same
SVN - Slovenia € 22,69 same
SWE - Sweden € 21,78 same
Other countries on request    

Returns

You can return the order without giving reasons, within 30 days of receipt. Send your withdrawal request by email, call us or by post. You pay for a return ticket, but we will make it easy for you. We can send you a return label that you attach to the package. For the Netherlands you pay 6.95 euros per package up to 30kg, for Belgium and Germany 15 euros, France 17 euros, United Kingdom 20 euros. We will then hold this amount of the refund. Send your return within 14 days after your return notification or hand it in to us. We will refund you within 14 days of receipt. In case of partial return, we will not refund the original shipping fee.